Shipping policy

At Vespera Living, we want receiving your order to feel as considered and straightforward as choosing it. This policy explains our UK delivery times, order tracking and what to do if something does not arrive as expected.

Free UK Shipping

We offer free standard shipping on all UK orders, with no minimum order value required.

Our estimated delivery timeframe is:

7 to 10 business days from the date your order is confirmed.

Business days are Monday to Friday and exclude weekends and UK bank holidays. Delivery to certain locations may occasionally take slightly longer.

Order Processing

Once your order has been placed, you will receive an order confirmation email containing your order details.

Your estimated 7 to 10 business-day delivery window includes the usual time required to prepare, process and deliver your order.

During particularly busy periods, product launches, promotional events or bank holidays, processing and delivery may take slightly longer. We will make every reasonable effort to keep delays to a minimum.

Dispatch and Tracking

When your order has been dispatched, you will receive a confirmation email. Where tracking is available, this email will include a tracking link that allows you to follow your delivery.

Tracking information may take up to 48 hours to update after dispatch. If the link does not display an immediate update, please allow some time for the delivery partner to scan the parcel into its network.

Some smaller deliveries may use a service that provides limited tracking updates until a delivery attempt has been made.

Orders Containing Multiple Items

If your order contains several products, they may occasionally be sent in separate parcels. This allows individual items to reach you without unnecessarily delaying the rest of your order.

You will not be charged any additional shipping fees when an order is divided into multiple parcels. Each parcel may have its own dispatch confirmation and tracking information.

Delivery Addresses

Please check that your delivery address is complete and accurate before placing your order. This should include the correct:

  • Recipient name
  • House number or property name
  • Street address
  • Town or city
  • Postcode
  • Contact information

If you notice a mistake after placing your order, contact us as soon as possible at contact@vesperaliving.shop

We will do our best to update the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the delivery partner.

Vespera Living cannot guarantee the recovery or replacement of an order that has been delivered successfully to the address provided at checkout. However, we will always try to help where possible.

Delivery Delays

The 7 to 10 business-day timeframe is an estimate rather than a guaranteed delivery date. Occasional delays may occur because of circumstances outside our control, including:

  • High demand or seasonal order volumes
  • Bank holidays
  • Severe weather
  • Transport disruption
  • Delivery network delays
  • Incorrect or incomplete address information
  • Unexpected operational delays

If your order has not arrived after the estimated delivery window, please contact us at contact@vesperaliving.shop with your full name and order number.

We will review the order information and work with the relevant delivery partner to help locate your parcel.

Parcels Marked as Delivered

If your tracking information shows that the parcel has been delivered but you cannot find it, please first:

  1. Check around the property and any designated safe place.

  2. Ask other members of your household.

  3. Check with immediate neighbours.

  4. Review any delivery photograph or information provided by the carrier.

If the parcel still cannot be located, contact us at contact@vesperaliving.shop. Please include your order number and confirmation of the delivery address so we can investigate further.

Lost Parcels

If a parcel appears to have been lost in transit, we will contact the delivery partner and begin an investigation.

A replacement or other appropriate resolution will be considered once the investigation has been completed. Investigation times can vary depending on the delivery provider and the circumstances surrounding the parcel.

Damaged Orders

Please inspect your order when it arrives. If an item has been damaged during delivery, contact us as soon as possible at contact@vesperaliving.shop.

Please provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the damaged product
  • Photographs of the internal and external packaging
  • A photograph of the shipping label, where possible

This information helps us assess the issue and arrange the most appropriate resolution.

Please keep the product and its original packaging until we have reviewed your request, as they may be required during the investigation.

Failed Delivery Attempts

The delivery partner may leave the parcel in a safe place, deliver it to a neighbour, arrange another delivery attempt or provide instructions for collection.

It is the customer’s responsibility to follow any collection or redelivery instructions supplied by the carrier.

If a parcel is returned to us because it could not be delivered, we will contact you to discuss the available options.

Cancelling or Changing an Order

If you need to change or cancel an order, email contact@vesperaliving.shop as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing has begun. Orders that have already been dispatched cannot be cancelled and will need to be handled in accordance with our Returns and Refund Policy after delivery.

Pre-orders

Products available for pre-order may have different dispatch and delivery estimates. Any relevant timeframe will be shown on the product page before purchase.

If a pre-order product is purchased alongside an available product, the items may be delivered separately.

Delivery Outside the UK

Free shipping and the 7 to 10 business-day delivery estimate apply to UK orders.

If delivery to another country is offered at checkout, different shipping charges and estimated delivery times may apply. These will be displayed before payment.

Contact Us

If you have any questions about your order or delivery, please contact:

Email: contact@vesperaliving.shop

Please include your order number when contacting us so we can assist you more efficiently.